All sales are final. We only accept returns or exchanges if the product received is damaged or incorrect. Requests must be made within 48 hours of delivery along with an unboxing video and pictures. Items must be unused and in original packaging.
2. What should I do if I receive a damaged or wrong item?
We’re so sorry! Please email us at 📧 support@candyflossstores.com within 48 hours of receiving your package and include:
An unboxing video 🎥
The outer & inner packaging 📦
The damaged or incorrect item
The shipping label
We’ll arrange a replacement or issue a refund if the item is out of stock.
3. Can I return or exchange an item?
Yes, but only if:
The item is unused and in original packaging
You share a clear unboxing video
The product was incorrect or damaged
If reverse pickup isn’t available in your area, you’ll need to ship the product back to us.
4. How are refunds processed?
For prepaid orders, refunds are issued to your original payment method within 5-7 business days. 💳 For COD orders, we’ll need your bank details to process the refund. 🏦 Refunds are only processed after we receive and inspect the returned item.
5. How long does delivery take and what are the shipping charges?
We ship across India and offer Cash on Delivery (COD) for eligible pin codes. Delivery timelines:
Gujarat: 1-3 working days
Other states: 2-5 working days
J&K & North East: 6-8 working days
Shipping Charges:
Orders ₹699 and above (Prepaid) – Free Shipping 🎉
Orders below ₹699 (Prepaid) – ₹69
COD charges vary based on the order amount (₹40 to ₹149)
